top of page

Cookie Policy for Coast To Castle

This is the Cookie Policy for Coast To Castle, accessible from www.coasttocastle.com

​

What Are Cookies

 

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

​

For more general information on cookies see the Wikipedia article on HTTP Cookies.

 

How We Use Cookies

 

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

 

Disabling Cookies

 

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.

 

The Cookies We Set

​

  • Email newsletters related cookies

    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Surveys related cookies

    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies

    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third Party Cookies

 

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

​

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

    For more information on Google Analytics cookies, see the official Google Analytics page.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.

    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Twitter, LinkedIn and Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

 

More Information

 

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

 

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

​

 

 

GDPR regulation and Data Protection Act 2018

​

HOW WE HANDLE & USE YOUR INFORMATION

​

We collect, hold and use some of the personal data you provide to us in order to provide you with the excellent professional service you expect from us.

 

The information within this document outlines how we do this in all situations where you provide us with your data.

 

Please read it carefully and ensure that you understand it.  If you do not accept and agree with anything within this document please stop using the website immediately, because your continuing use of our website will be seen as your acceptance of it.

 

 

INFORMATION APPLICABLE TO ALL CUSTOMERS

 

Company Information

Coast To Castle Property Services, 9 York Avenue, East Cowes, Isle of Wight. PO32 6PS.

 

Storage of Your Data

In all cases we will hold your personal information securely, either in hard copy on our property files or digitally within our software. Your data will only be stored in the European Economic Area. 

 

Mailing List

As a customer or user of our services your details may be added to our mailing list and we may send you information regarding other relevant services we can provided to you. You will be able to unsubscribe to these emails at any time.

 

Retention Period

We will retain the personal information we hold for up to 6 years, because the time limit for any party to initiate civil action against us should they believe they have a claim is 6 years.

 

Your Rights

As a customer or user of our services you have the following rights -

  • A right to be informed about our collection and use of personal information;

  • A right of access to the personal information we hold about you;

  • A right to rectification if any personal information we hold about you is inaccurate or incomplete;

  • A right to ask us to delete any personal information held about you unless we are obliged to retain the information for other legal reasons;

  • A right to restrict or prevent the processing of your personal information;

  • A right to data portability (obtaining a copy of your data to re-use with another service or organisation);

  • A right to object to the use of your data for particular purposes.

 

Applicability

This Policy applies only to your use of services from Coast To Castle Property Services.

 

Complaints

If you have any questions about our policies or have cause for complaint about our use of your personal data, please contact David Priddle via email at sale@coasttocastle.com

 

He will address your concerns and attempt to solve the problem to your satisfaction.  You also have the right to lodge a complaint with The Property Ombudsman.

 

More information on your rights is available from the The Property Ombudsman https://www.tpos.co.uk/

​

WEBSITE USAGE

 

Data Collection

Except where you contact us directly through any of our contact options available on the website you we do not collect any personal data from you.

 

If you contact us or send us an email, we will retain the details you provide to us including and any other information which you choose to give us.

 

However, we do place cookies on your computer or device (See our Cookie Policy)

 

Using Your Information

Where we hold any personal information, it will be processed and stored securely, for no longer than is necessary, considering the reason it was provided to us.

 

We will potentially -

·         Reply to your email;

·         Provide details on the properties requested, plus any others we think may interest you;

·         Offer or provide you with the services requested, plus any others we think may interest you.

 

We will delete your personal information once your request has been met or the service has been provided, except where –

You were interested in details of properties we are offering, when we will continue to hold your information in order to send you information on other properties that may interest you;

You become a client or a buyer of a property;

You require us to retain it for longer;

We are required to retain it for longer for other legal reasons.

 

Links to Other Websites

The website contains links to Facebook and other social media websites. Please note that we have no control over how your data is collected, stored, or used by these websites and we have no liability. Check the policies of this website before entering any data on to it.

 

Changes to our Policies

We recommend that you check this page regularly to keep up-to-date, as we reserve the right to change this Policy from time to time if our policies change or the law changes. Any changes will be posted on this page of the website and you will be deemed to have accepted changes to the Policy on your first use of the website following the changes.

 

SELL YOUR PROPERTY

 

By entering into an agreement with us to sell your property you will provide to us various pieces of personal information, which we will need to provide you with the high-quality service you require, to ultimately facilitate the successful marketing and sale of your property.

 

Data Collection

The information required by us will vary depending on circumstances. It will include the information within the agreement you sign, but it may not be limited to this information.

 

Using Your Data

We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.

 

We will use your information in the manner outlined below, but may be required to do more –

 

Identification Details - We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests.  It assists us to ensure we are dealing with the owners of the property and we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for a minimum of 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, except solicitors or estate agents involved in the sale of your property, who also have an obligation to verify your identity and they formally request it.

Prospective Buyers - Basic information about your property will be provided to anyone who makes an enquiry to us about potentially viewing or purchasing your property.  This information will include the property details we produced and any other relevant information you provide to us, including the information in any property information questionnaire you complete for us.

Viewings - We will organise viewings on your behalf, to suit you and the viewer. Where we are conducting the viewing for you, it is important that you check your property prior to the viewing to ensure that any personal information you would not wish a viewer to see is removed. We may provide the viewer with details of the person who is to meet them at the property and conduct the viewing.

​

Negotiating with Prospective Buyers and Handling Offers to Purchase the Property - We will negotiate with prospective buyers and take offers from them.  This process will involve providing potential buyers with relevant personal information to facilitate a successful negotiation. This will also involve providing you with relevant and necessary personal information about the potential buyer.  You should ensure that you treat any information we provide to you as confidential and it must not be passed on or shared with any other person or business.

​

Agreed Sale - Once a sale is agreed we will provide your personal contact information to the buyer and the solicitors acting for both parties. We may provide your contact information to various professionals that may be acting for the buyer, such as surveyors and contractors wanting access to the property to produce estimates, etc. We may pass on your data when discussing the sale of your property with various parties once a sale is agreed in order to facilitate exchange of contracts and completion of the sale.

 

BUYING A PROPERTY

 

Data Collection

The information required by us will vary depending on circumstances. It will include the information you initially provide to arrange the viewing or register to bid at our auction, but it may not be limited to this information.

 

Using Your Data

We will provide some data to others only where it is required and as outlined below, or in accordance with your stipulated wishes. Your information will not be passed to any third party not listed in below without obtaining your consent.

 

We will use your information in the manner outlined below, but may be required to do more –

 

Viewings – Where you view a property we will require certain pieces of personal information from you in order to provide a professional service to you and our client.  We will not share this information with any third party other than our client, without your consent except where you make an offer to purchase that is accepted by our client.

​

Offers to Purchase - We may require you to provide proof that you hold sufficient funds to purchase the property and we may retain copies of any documentary proof of funds. We will not share this information with any third party other than our client, without your consent.

​

Identification Details - We may hold copies of your photographic identity documents and at least one document that confirms your home address.  We may also use an online service to verify your identity. This is done to meet our obligation under Money Laundering Regulations. Additionally, it is required to protect our position and look after your interests.  It assists us to ensure we are not becoming involved in any money laundering situation. In line with our obligation the copy documents and/or identity verification report will be held for a minimum of 5 years from the date of the property sale or the date you withdraw your property from the market. We will not provide any other party with copies of these documents, but we may provide them to solicitors or estate agents involved in the purchase of the property, who also have an obligation to verify your identity, should they formally request it.

 

The personal information you provide may be shared with our client, the seller, but it will not be shared with any other third parties without your consent.

 

INSTRUCTING US TO PROVIDE A SURVEY, VALUATION OR OTHER PROFESSIONAL SERVICE

 

Data Collection

The information required by us will vary depending on circumstances. It will include the information you initially provide in the agreement you sign, but it may not be limited to this information.

 

Using Your Data

We will provide some data to others only where it is required, or in accordance with your stipulated wishes. Your information will not be passed to any third party without obtaining your consent.

bottom of page